Canceling my membership

To cancel your subscription, you’re first going to need to know what billing company charged your card. You will also need some information about the account you created. We hope you don't terminate your membership but if you must unsubscribe please see the instructions here.

Deutsche Kunden klicken auf diesen Link, um einen übersetzten Artikel zum Kündigen oder Kündigen zu erhalten.

I was Billed by EPOCH or Paypal

To cancel an account billed through Epoch, you will need (2) two of the following pieces of information to find your account. Use the same information that your account has in order to locate it.

  • Member ID (same as your Subscription ID)
  • Email Address
  • Username
  • Card Number

Go to www.epoch.com and follow the instructions found there.

I was Billed by Another Company

To cancel an account billed through another company, you will need (1) one of the following pieces of information to find your account. Use the same information that your account has in order to locate it.

  • Subscription ID
  • Email Address
  • Username

Go to www.customerhelponline.com and follow the instructions found there.

Where is my Subscription ID?

Your Subscription ID or Member ID is the unique identification number for your subscription account. Your subscription ID can be found using either of these two methods:

  1. Subscription ID and important info is also available in the email receipt you received after signing up. Check your spam if you don't see it. Search for the website name in your email account.
  2. Login and scroll all the way down to the bottom of the website. There you will find your subscription ID in bold in the footer.

 

Was this article helpful?
11 out of 46 found this helpful