Help Streaming Videos

If you are trying to stream videos and need help this is the article for you. This article will help direct you if your streaming is slow, buffering, stopping or if you don't know how to stream at all.

Troubleshooting Streaming Problems

There are many things happening in the background to deliver videos to you that can go wrong. Some are in your control and some are not. Before contacting us, it's best to make sure that there isn't anything that you can control that's causing the problem.

Notice: It has been brought to our attention that some VPN services and 3rd party browser plugins can interfere with the streaming quality and speed of the content. If you come across streaming issues, try disabling any VPN or browser plugins that could potentiality be causing the conflicts.

Easy Common Streaming Fixes

Here are some common

  • If you have too many apps open, close all of them except for what you are trying to watch
  • Restart your device
  • Restart your browser or app
  • Restart your home network router
  • Update your devices and apps to the latest version

Check Your Internet Speed

The quality of your home network can affect how smoothly videos stream and play and whether the videos will play in HD.

The table below shows the approximate speeds we recommend for each video format. The actual speed on your device varies from the number you see when you run an Internet Speed Test. This is due to factors including wifi performance, time of day, and how your ISP connects to our content delivery network's servers. If there are multiple devices on your network and then connection is being shared between them which will reduce the speed your device receives.

Video Resolution Recommended Speed
4K 20 Mbps
HD 1080p 5 Mbps
HD 720p 2.5 Mbps
SD 480p 1.1 Mbps
SD 360p 0.7 Mbps

 

Device-Specific Streaming Help

Get streaming help on your specific device or player app by searching this site or following the links below.

Headset Support

Video Player Apps

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