If you are trying to stream videos and need help this is the article for you. This article will help direct you if your streaming is slow, buffering, stopping or if you don't know how to stream at all.
Troubleshooting Streaming Problems
There are many things happening in the background to deliver videos to you that can go wrong. Some are in your control and some are not. Before contacting us, it's best to make sure that there isn't anything that you can control that's causing the problem.
Easy Common Streaming Fixes
Here are some common
- If you have too many apps open, close all of them except for what you are trying to watch
- Restart your device
- Restart your browser or app
- Restart your home network router
- Update your devices and apps to the latest version
Check Your Internet Speed
The quality of your home network can affect how smoothly videos stream and play and whether the videos will play in HD.
The table below shows the approximate speeds we recommend for each video format. The actual speed on your device varies from the number you see when you run an Internet Speed Test. This is due to factors including wifi performance, time of day, and how your ISP connects to our content delivery network's servers. If there are multiple devices on your network and then connection is being shared between them which will reduce the speed your device receives.
|Video Resolution||Recommended Speed|
|HD 1080p||5 Mbps|
|HD 720p||2.5 Mbps|
|SD 480p||1.1 Mbps|
|SD 360p||0.7 Mbps|
Device-Specific Streaming Help
Get streaming help on your specific device or player app by searching this site or following the links below.