If you are trying to stream videos and need help, then this is the article for you. Below you'll find information on how to stream, how to troubleshoot some problems, what is required for streaming, and where to find support for different types of headsets or player apps.
Our Recommended Way to Stream
Our web player is the easiest way to stream, and can be used to stream videos within a web browser— similarly to most streaming adult sites. It requires no additional installations and is incredibly easy to use.
- On a desktop computer, tablet, or phone it can be used to view scenes in 2D mode. Just click the play button in the middle to start. On a mobile device, you can use "magic window" controls to use the device itself to look around the scene
- On desktop you can use the mouse to drag the view around, and on mobile devices you can switch to "Drag Controls" to move the view around with a finger
- On a phone, there will be a cardboard icon in the bottom right of the player to switch into cardboard mode. Once the video is streaming in this mode you can insert the phone into a cardboard-like device to view the scene in VR
- When using a browser inside of a VR environment already, the play button should take over the full display and the video will play in 3D
- The player should auto-detect the quality you can play on your device
- Most headsets (aside from PSVR) are compatible with our web player
- If you are streaming via Littlstar for PSVR, you can find the RSS link for streaming in the PSVR section of the downloads tab for whichever scene you're on
Notice: It has been brought to our attention that some VPN services and 3rd party browser plugins can interfere with the streaming quality and speed of the content. If you come across streaming issues, try disabling any VPN or browser plugins that could potentiality be causing the conflicts.
Troubleshooting Streaming Problems
There are many things happening in the background to deliver videos to you that can go wrong. Some are in your control and some are not. Before contacting us, it's best to make sure that there isn't anything that you can control that's causing the problem.
Easy Common Streaming Fixes
Here are some common fixes for ensuring smooth playback on your device:
- If you have too many apps open, close all of them except for what you are trying to watch
- Restart your device
- Restart your browser or app
- Restart your home network router
- Update your devices and apps to the latest version
Check Your Internet Speed
The quality of your home network can affect how smoothly videos stream and play and whether the videos will play in HD.
The table below shows the approximate speeds we recommend for each video format. The actual speed on your device varies from the number you see when you run an Internet Speed Test. This is due to factors including wifi performance, time of day, and how your ISP connects to our content delivery network's servers. If there are multiple devices on your network and then connection is being shared between them which will reduce the speed your device receives.
Device-Specific Streaming Help
Get streaming help on your specific device or player app by searching this site or following the links below.
If you're looking for more control over your playback (re-centering video in different positions, for example), you can use a player app. Some headsets require their own player app, and some (like Play'aVR) are entirely optional.