Billing Details

To update or review your billing details, you're first going to need to know what billing company charged your card.  

I Was Billed by Epoch or PayPal

To review billing details for accounts billed through Epoch, you will need two (2)  pieces of information (Member ID, email, username) to find your account. Go to www.epoch.com and follow the instructions found there to contact Epoch about inquiries to your billing. 

I Was Billed by Another Company

To review billing details for an account billed through another company, you will need one (1) of the following pieces of information (member ID, Email address. username) to find your account. Go to www.customerhelponline.com and follow the instructions found there. 

I Paid with Cryptocurrency

If your method of payment was a cryptocurrency, you can get in touch with us here in order to get help with any payment/billing questions. Ensure to provide the email address you used the moment you signed up and any of the following pieces of information.

  • Username
  • Subscription ID

You can alternatively use the support widget located on the lower right side corner of this page, in order to submit your request. 

I want to change my billing cycle

If you currently have a monthly subscription and would like to change it to a yearly one it is best if you allow your current billing cycle to lapse either by sending us a request here or by going through your billing company. After that, you will still be able to log in, but you'll see two buttons at the top of the page: 'Renew' and 'manage membership' - make sure you click 'manage membership' so you can change your subscription to yearly. Clicking 'renew' will only renew your billing at the same monthly rate as before.

manage2.png

Was this article helpful?
41 out of 78 found this helpful